Customer satisfaction is our goal at OSI International and we want everyone to be happy with the purchases they make. If you are not completely satisfied with your purchase, please review the information below to determine the appropriate procedures for returning products.
If newly purchased items are determined to be damaged during shipping, please let us know as soon as possible. Taking pictures of the damage and forwarding them to us should speed up the replacement process. If an item is determined to be faulty upon arrival, please inform us of the problem within 30 days of receiving it. In some cases, operational issues can be resolved over the phone or by email, thus saving the time and expense of returning items. Damaged or faulty items to be returned should be in their original packaging with all accessories and documentation. Replacement units may be shipped in advance. At our discretion, items that have been damaged through intentional or accidental abuse are not returnable.
You can return your product to OSI International by following the steps below:
We recommend that items be returned insured via UPS ground or US Postal Service and a tracking number be assigned to the shipment. Shipping charges are the responsibility of the customer unless the product was damaged, faulty, or the wrong item shipped. In those cases, the customer will be credited for all reasonable shipping charges incurred.
If you purchase a product online and then decide you no longer want it, a refund will be issued as long as the returned product is free from damage or markings of any kind and in re-sellable condition. Refunds to orders will be credited to the card used to make the original online purchase. Issuing banks determine when this refund appears on credit card statements. Once the returned product is received, evaluated, and deemed refundable, the card will be credited the amount of the purchase price minus the original shipping cost and a 15% restocking fee. If the returned product is found to not be refundable, we will contact the customer and work toward a mutually acceptable solution.